Ski Sales Advisor

Recruiter
Travel Trade Recruitment
Location
London
Salary
18000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Contract Type
Permanent
Hours
Full Time
Are you a keen skier or boarder with a real passion for the mountains? Do you have first hand knowledge of North America ski resorts, strong group sales skills, an excellent telephone manner and a high level of customer service? Well then
this is the job for you. Want to put your energy and passion for the mountains into
your work?

Responsibilities:

*Maximise sales (income and passenger numbers) in line with business targets ensuring quick responses to all enquiries calls, high standards of customer care and accurate data entry
*Responsible for making proactive sales calls to clients through effective management of your own pipeline with the objective of re-booking the client and booking enhancements
*Respond to all incoming sales enquiries and reservations with accuracy and speed in line with personal and departmental targets
*Responsible for responding to clients using the online sales dialogue feature through the website in line with company standards and agreed timescales
*Ensuring that all leads are followed up on a daily basis
*Ensure very high standards of customer care when dealing with clients, including ensuring a clear and informative booking trail and anticipating customer needs in advance.
*Ensure processing of emails, cancellations and amendments in line with departmental targets
*Maximise income from sales calls in line with agreed targets, including ski school bookings lift pass and ski hire sales
*Maintain high levels of product knowledge for all programmes, including our chalets, self-catering and hotel accommodation
*Contributing accurate and knowledgeable information on the company's blog and forums on the website
*Other duties as agreed with the Key Accounts Team Leader

The Ideal Candidate Would Be:

*Enthusiastic and passionate about creating the right Ski experiences for customers. Naturally sociable and a positive contributor to our knowledge base
*A passionate skier/boarder with European and/or North American ski knowledge
*Sales hungry and target driven
*Always one step ahead with up-to-date ski knowledge and highly pro-active
*Motivated and organised

Person Specification

Essential:

*A passion for winter sports
*Excellent telephone manner
*Experience in organising group bookings
*Great communication and customer service skills
*Good organisation, numerical skills & self-motivated
*Proficient with Microsoft Office Excel & Word
*Attention to detail
*Flexibility
*Preferably educated to degree level
*Strong team player able to work within a competitive team

Desirable:

*Previous sales experience
*Previous customer service experience
*First-hand experience of North American ski resorts and properties
*Ideally have worked for a tour operator in resort

On offer will be a competitive salary and incentive package, educational trips and the opportunity to develop and extend your skills and responsibilities with a fun and vibrant company who can offer excellent career opportunities.

If you meet the person requirements please submit your CV by applying online.