Asst Mgr, Pumpkin Cafe, Scarborough Station - Maternity 7m
SSP is a world-wide retail catering company with operations in 29 countries and employing over 30,000 people. We operate well known branded restaurants, bars, cafés, food courts and convenience stores in airports, train stations, motorway service stations, retail parks and other leisure locations.
We are looking for a confident communicator who is passionate about delivering fantastic customer service within a branded environment and can coach and develop their people to be the stars of the future. This fantastic opportunity is based at Scarborough Railway Station covering a maternity leave period for initially 6 months. You will be reporting in to an area Operations Manager so will have responsibility for the day to day running of the site. You will be managing our popular Pumpkin Café shop which sells a wide range of hot and cold food, drinks, confectionary and magazines. As a manager you're responsible for the financial performance of the unit, maintaining high quality operating standards which means following set 'brand' and company procedures, quality of customer service delivered by your team and the overall look and feel and cleanliness of the unit. Life at the station is not '9-5', so you need to be available to work shifts which can include evenings / earlies and weekends on a rota basis. This is a busy, unit and under your management could grow even further. Ultimately, you will manage the unit and take ownership for the quality of service from your team and the financial performance of your unit - it's as good as running your own business but with the support and fantastic development opportunities of working with a world wide market leading foodservice company.
To be successful in this role, you will need to have previous experience of having accountability for a similar business such as a branded bar / café / restaurant, or food retail business. Managing a small team - 5 direct reports, you will also need experience of managing the standards and structured processes required working within brand standards. You will also need commercial awareness and previous experience of the financial controls required when running a unit - cost control and P&L reviews, as well as experience in driving sales growth. Your personal characteristics will include having confident and effective leadership and communication skills, attention to detail, strong coaching and people development skills and be focused on exceeding customer expectations.
This role is based at Scarborough railway station. Pumpkin Cafe offers something for everyone, whether it's our delicious home-bake cakes or pastries with a quality coffee, or sandwich or other light snack we offer comfortable surroundings to enjoy our quality product. All our sandwiches and bakery items are produced fresh by us every day. In return for your skills and experience, we offer a competitive salary up to £18k p.a. (pro rata for the duration of the contract), incentives and more benefits. SSP is a large business so there may be additional career opportunities in the future across our various brands and sites.