Property & Lettings Co-ordinator - Temporary 12 month contract (35 hours per week)

Placefirst Limited
14 May 2017
13 Jun 2017
Contract Type
Full Time

Position Description / Main Purpose:

To provide consistent support to the Lettings Team in a range of duties, including; coordinating appointments and conducting viewings, answering the telephone, assisting with the marketing of properties dealing with utility providers and maintaining accurate records of key movements. Key focus on the management of the customer journey, including application process and the processing of tenancy agreements for check-in.

The requirement is for a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. The Property & Lettings Co-ordinator will be organised, efficient, able to work quickly and accurately under pressure whilst maintaining excellent customer care at all times.

Scope of Job:

  • Dealing with all incoming enquiries for a new development based in Hartlepool
  • Registering applicants details and property requirements on the Database
  • Arranging and conducting viewings
  • Advising applicants of the lettings procedure with regards to their financial obligations and conduct during tenancy
  • Ascertaining applicants suitability and overseeing completion of Tenant Assessment for Credit Check
  • Processing tenancy agreements
  • Liaising with Tenants
  • Managing rent arrears
  • Handling rent collection / payments
  • Producing inventories and completing check-in’s and check-out’s with start and final meter readings
  • Updating, maintaining and strategizing the Lettings Database, generating and distributing end of term inspection and rent increase letters.
  • Handling incoming maintenance requests ensuring that they are carried out in a timely and efficient manner
  • Negotiating any deposit withholding and ensuring tenants pay final bills on check out
  • Uploading particulars, images and managing properties on digital property portals
  • Arranging and negotiating cleaning and maintenance of properties after check out/ before check in to ensure minimum void periods
  • To maintain the filing systems both electronically and manually


Knowledge and Experience

  • Experience of residential lettings and knowledge of property management
  • Good level of computer literacy including Excel, Word and Outlook and ability to pick up new packages
  • Strong customer service skills and the ability to deal with contractors and colleagues at all levels
  • Good understanding of finance and accounting, specifically property related
  • High level of organisational skills and ability to prioritise work
  • Ability to pick things up quickly and a good memory
  • Ensuring all property laws and regulations are adhered to
  • Be aware of landlord licensing schemes
  • Managing a portfolio of properties

Skills and Personal Qualities

  • Self-starter - able to work alone
  • Plans and prioritises own workload in order to achieve lettings deliverables
  • Capable of delivering property management effectively and thoroughly within agreed standard
  • Seeks efficiencies and cost savings
  • Establishes and nurtures good relationships with contractors, customers and colleagues
  • Places a priority on developing own skills, knowledge and abilities in line with team requirements
  • Motivated to work towards targets and KPIs
  • Hold a current UK driving licence

Hours of Work:-

Tue 9am - 5.30pm

Wed 11am - 7.30pm

Thu 11am - 7.30pm

Fri 9am - 5.30pm

Sat 10am - 4pm


Competitive salary