Sales Manager

Volkswagen UK
14 May 2017
13 Jun 2017
Contract Type
Full Time

Job Description

This exciting opportunity exists within our Blackburn Volkswagen Retailer

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

£65,000 OTE
Company Car
23 days Holiday
1 in 2 Weekends off
Other excellent benefits

As a Sales Manager, your Key Objectives will be:

Objective: Achieve and strive to exceed all targets and sales objectives through a well-developed and motivated sales team

Ensure the sales team have full knowledge and understanding of product, promotional and marketing activities, and communicate visions and goals to staff by planning and preparing thoroughly for the daily sales meeting
Ensure departments are adequately staffed in order to achieve departmental objectives
Conduct a detailed induction with all new sales personnel, and continue to monitor achievements and review individual’s performance through the company’s development review process
Take a pro-active interest in training and developing team members, developing skills to support improvements in job performance and to aid career advancement
Delegate responsibilities to appropriate personnel and monitor progress to ensure the task is completed as directed

Objective: Work with the Brand Manager to formulate policies and procedures to achieve maximum profitability from vehicles, finance, insurance and accessory sales

Develop strategies, objectives and action plans to increase business and ensure maximum profitability and volume sales targets are achieved and exceeded
Identify clearly the area of marketing responsibility and ensure relevant knowledge of demographics, using information available from the manufacturer
Plan, oversee and monitor the completion and success of sales campaigns, advertising and promotional activities to maximise car and extras sales and also create and maintain a positive and professional image of the retailer
Analyse current procedures to identify opportunities for improvements
Build a strong rapport with financial institutions and other relevant businesses

Objective: Maximise sales and profitability through satisfaction and retention of customers

Ensure appropriate letters are sent to all customers to establish long-term marketing objectives and that all communication to the customer is clearly comprehensible and fully explained
Receive customers promptly and courteously at all times in accordance with Volkswagen’s quality programme
Work to constantly improve the quality of customer service, in accordance with Volkswagen’s guidelines and the CEM/Image builder survey
Consult with customers to establish their needs and continue to maintain good relationships with customers by meeting and exceeding their expectations
Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed

Objective: Help retailer to achieve industry-leading standards of process efficiency and cost control

Develop and maintain good working relationships with all dealership personnel, operating a 'share best practice’ policy, as well as representatives and staff of manufacturer
Monitor sales performance against current goals and targets, ensuring new and used stock levels are sufficient to meet projected sales
Monitor and control departmental administration and procedures, to determine operating efficiency and expenditure within budget
Undertake all other duties and responsibilities as requested by the Brand Manager
Display all point of sale and advertising literature as directed by the manufacturer

**Strictly No Agencies**

Skills and Experience Required

About Us

Great products, potential for a global career, limitless opportunities - you’ll find it here at Volkswagen. With iconic vehicles such as the Beetle and the Golf GTI, few manufacturers have produced as many legendary cars as Volkswagen. Our brand holds a special place in people's imagination. But it’s our people who make us one of the most successful automotive brands. There’s a real sense of opportunity, progression and drive in everything we do.