Household Claims Handler

Heat Recruitment
14 May 2017
13 Jun 2017
Contract Type
Full Time

Household Claims Handler

Salary: £16,000 - £18,500

Location: Halifax

We are working with a reputable Insurer in the Halifax area who have an opportunity for a household claims handler to join their successful team.

You will be responsible for guiding customers through the claims registration process, validating policy cover is in operation and establish whether it should respond to the incident reported. You will be working with a dedicated team with a common goal of delivering superior customer service to policy holders.

Ideally you will have exceptional customer service and communication skill with a proven track record in handling household/property claims. This is an exciting opportunity for the right person to development career with an award winning Insurer.


At times you will be the first point of contact for customers who have experienced domestic accidents, losses and possibly trauma through incidents such as escape of water, storm damage, theft etc.

Give a clear explanation to the customer of the claims process and inform them what is to happen next and by when.

Provide support and advice to customers specifically relating to their claim and act in calm, methodical and professional manner.

Pro-actively manage the claim, suppliers and customers by using an effective diary system to ensure claims are settled promptly and in accordance with policy cover.

Pro-actively identify possible fraud cases.

Adopt a Right First Time approach when dealing with queries.


It is essential that you have a minimum of 4 GCSEs or equivalent, including Maths and English

Previous experience within a property claims environment would be advantageous

Ability to work effectively in a team environment

Excellent telephone manner

Strong communication skills both written and oral

IT literate

Synonyms: Claims Technician, Claims Adviser, Claims Advisor, Claims Administrator, Claims Handler, Case Handler, Case Technician

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.