Outbound Sales Advisor

Forde Recruitment Ltd
14 May 2017
13 Jun 2017
Contract Type
Full Time

A unique career opportunity in Sheffield is available for a bright and enthusiastic Telephone professional. This is a Financial Services company, specialising in Legal Collections and Debt Recovery.

You will be working with customers to understand their personal and financial circumstances and assist them to agree affordable and realistic repayment plans. You will be joining a supportive team who deliver high standards of customer service, handle disputes, negotiate repayments as well as objection handling relating to overdue accounts.


Deal with general account queries

Taking inbound and outbound calls

Organising payment arrangements within FCA guidelines

Ensure customers payments are kept up to date

Meeting and exceeding KPI’s within quality, cash collocation and productivity

Ensure best practice on calls is followed

Responsible for the collection of unpaid consumer debt in a call centre environment

Be fully conversant in the end to end collections process.

Ensure clear advice and consequences of non-payment communicated to customers


Debt recovery and collection experience but not essential

Excellent communication skills, a polite telephone manor and a focus on performance is a must

Call Centre, Telesales, Outbound Calls experience

Excellent customer service

Demonstrate a consistent focus on performance

You must be able to adapt quickly to changes in relevant guidelines

High level of written and verbal communication

Self-motivated, disciplined and resilient

You will contact a high volume of customers by phone everyday so experience working in a call centre environment is a plus.This role is not for the faint hearted, you must show a high level of professionalism at all times coupled with a degree of self-motivation and resilience. You will be well supported and have a structure career path. This role offers an annual salary of £16,000+ based on experience plus uncapped bonus.

Forde Recruitment is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance is operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies.