Telephone Counsellor - EAP Helpline

Recruiter
Health Assured
Location
Manchester
Salary
18000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

Telephone Counsellor - EAP Helpline

Salary £18,000 - £19,000 per annum + Excellent benefits package

This role is a permanent full time position, working hours between 8am-8pm Monday to Friday.

Health Assured is one of the leading Employee Assistance Programme (EAP) and Occupational Health (OH) providers in the UK dealing with many of the UK's leading organisations across private, public and non-profit sectors. With a vast experience and a proven track record in delivering innovative and robust solutions which benefit employees and drive best value for employers.

In 2011 Peninsula Business Services Limited bought Health Assured and it is now part of a group which has over 30,000 clients. This is a dynamic and exciting time for the right people to be working with us to establish the highest quality of counselling and information services to the benefit of our clients and their employees.

We are looking to recruit a full time telephone counsellor, who has a recognised counselling qualification, to be confident in delivering telephone counselling and be comfortable working to a time limited framework whilst always adhering to the BACP code of ethics and practice. They will also be confident in providing information and signposting on a wide range of issues, (for which training will be provided), and have sound administrative skills enabling them to provide clerical assistance as and when appropriate.

Key Responsibilities:

  • Provision of telephone counselling to employees of our clients.
  • Provision of information and signposting on a specified range of issues.
  • Assisting with administrative and clerical tasks.
  • Act as a first point of contact for Health Assured customers.

Skills and experience required:

  • Possession of a recognised qualification in counselling
  • Membership with BACP
  • Experience in the delivery of telephone counselling
  • Experience of providing information and signposting in a supportive context
  • Flexible work attitude and reliable work history
  • Self-motivated and committed to providing continuous service
  • Excellent communication skills

We have an exceptional benefits package which includes 25 days holiday and market leading bonus schemes.

If this sounds like an opportunity which you would relish, apply today for more information!