Customer Intelligence Support Officer

West Midlands Combined Authority
14 May 2017
13 Jun 2017
Contract Type
Full Time

Customer Intelligence Support Officer
Salary: £24,736 - £28,933
Hours: 36.5 hours per week

Are you a person who works well under pressure, able to deliver time critical tasks whilst balancing the day to day operational requirements of a busy team?

As Customer Intelligence Support Officer you will have exceptional organisational skills, high attention to detail and work well under pressure to meet deadlines. You will be a confident person who is able to engage with both internal and external clients and conduct yourself in a professional manner.

As a Support Officer, the success of the Customer Intelligence Team will start with you. Our team of field based data collectors are responsible for carrying out a wide range of projects, collecting qualitative and quantitative information across the transport network to support the work of the West Midlands Combined Authority. The successful candidate will work as part of a small team, scheduling and planning the varied and fluctuating work schedule and ensuring the requirements of each project are clearly understood and communicated to those involved. Self-motivated and able to perform with minimal supervision, the ideal candidate will be a key decision maker who has a high-degree of pro-activity and creative thinking when faced with challenges that requires resolution.

You will have a flexible approach to your work and be able to react swiftly to the needs of the business as well as able to respond to operational matters quickly and efficiently.

Your schedule may involve weekends, early mornings and late evenings in order to meet the requirements of scheduled projects.

Access to a vehicle and driving licence is desirable.

If you feel this could be the opportunity for you, in return for your hard work and commitment we will reward you with a range of competitive and attractive benefits.

To apply for this role, please click below and you will be emailed to let you know how to continue your application.

A CV may be uploaded for extra information, but please note that personal details should be omitted and a CV alone will not be accepted.

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Closing date: Sunday 21st May 2017, 5pm

Interview date: Wednesday 31st May 2017