Branch Network Manager

Stellar Select Limited
14 May 2017
13 Jun 2017
Contract Type
Full Time

We have a new role for a Branch Network Manager (Area Manager) to oversee the entire Branch network within retail banking (Chatham, Hempstead, Strood, Maidstone, Gravesend and Canterbury and two agency branches Littlehampton, Chichester and Hythe).
The purpose of the role is to provide the Branches and agencies with the right skills, tools processes and training to be able to offer branch customers exceptional levels of customer service. The branch and agency network are entirely focused on growing balances and customer numbers through the provision of high levels of service. The branches and agencies have a strong focus on operational excellence over sales performance ensuring they deliver against all key risk and performance indicators across the business balance scorecard quadrants (Quality, Customer, Finance and People)

Responsibilities for the role of Branch Network Manager

  • Enhance the customers in branch experience specifically focussing on systems, processes and behavioural improvements
  • Identify and implement changes in line with the focus on the customer experience
  • Research new technologies/alternative methods of efficiency, working closely with key stakeholders
  • Drive sales performance with the branch and agency networks
  • Undertake regular branch visits to provide ongoing support to branches and agency teams
  • Line management for all branch managers handling all aspects of performance management, development, conduct, appraisals and absence
  • Relationship management for agencies (staff based on site at estate agencies selling the banks products)
  • Monitoring and reporting of all branch specific MI including customer satisfaction and sales
  • Identify and implement training regimes and staff development for all levels of staff
  • Support the Senior Branch Operations Manager in driving the consistent adherence to all compliance, risk and operational requirements
  • Conduct regular audits of training and competence activity

Experience required for the role of Branch Network Manager

  • 5 years previous experience in the financial services sector is essential
  • 3 years' experience undertaking line management responsibilities within a retail banking environment is essential
  • 1 year's remote line management experience is highly desirable or 1 years experience as an Area Manager
  • GSCE grade C and above in Maths and English
  • CertRBCB is desirable
  • AWSRE is desirable

Salary: £32,500 to £37,500 plus a £4,800 p/a car allowance and extensive benefits and annual bonus.

Location: Kent but will visit (Chatham, Hempstead, Strood, Maidstone, Gravesend and Canterbury and two agency branches Littlehampton, Chichester and Hythe)

For more information regarding the role of Branch Network Manager contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days