Hotel HR and Training Officer - London - 30k Immediate Start

Essence Resourcing
14 May 2017
13 Jun 2017
Contract Type
Full Time

Hotel HR and Training Officer - London 30k Immediate Start

We are currently looking for a HR and Training Officer with a passion for delivering outstanding service to join our professional and friendly Human Resources team at Luxury Hotel In London This person will be responsible for providing a passionate, charming and attentive service delivery to all guests and visitors according to our service standards in order to ensure guest satisfaction.

You will have previous experience within a four / five star hotel in the same capacity and have an outgoing personality, excellent communication skills as well as an excellent command of the English language. You will be an ambassador of the hotel and therefore have a true passion for dazzling our guests and exceeding their expectations.


As a HR and Training Officer at London Hotel your role will include but not limited to:

·In conjunction with the applicable Human Resource Team member; design, implement, deliver and evaluate new training programmes in line with the needs of the business and as requested.

·Maintain all training records for programs you have facilitated completion of Training Attendance Records, and personnel files

·To analyse reasons for leaving on a monthly basis, and high-lighting areas of concern, with suggested remedies.

·To be available where required on casework including disciplinary, grievance and absence matters, providing advice and guidance to managers while ensuring policies are followed and implemented consistently and fairly.

·To ensure that a personnel file is established and properly maintained for every associate and that all applicable documentation is filed therein accurately and in a timely fashion.

·Responsibility for all aspects of Recruitment

·To be familiar with the HR Responsibilities Chart and ensure all tasks that are owned are delivered on time and to standard and shared tasks are completed as required.

·Pro-active with excellent organizational skills and the ability to balance conflicting priorities and meet deadlines under pressure

·To assist in the drafting, implementation, and reviews of Hotel’s policies related to Human Resources.

·To foster a working environment that is high in associate morale, provides constant learning and development and career progression opportunities, and supports positive and effective working relationships both within Human Resources and throughout all departments across the unit.

·Responsible for engagement activities while ensuring employee satisfaction


CIPD qualified Level 5 - desirable

Good sense of humour - desirable

Good command of English - essential

My Client believe our people are the key to excellent service delivery and our success depends on them. We are devoted to creating a fun, friendly and creative environment where your work is valued and rewarded.

In return for your hard work and dedication they are offering:

  • A competitive salary
  • Clothing allowance
  • Life Insurance Scheme
  • Creative and friendly environment with great career progression opportunities
  • Generous associate recognition / award programmes
  • Associate Holiday Programme; 10 Complimentary Stays in thier Hotels worldwide, (based on availability)
  • 50% discount off Food & Beverage
  • Free meals whilst on duty
  • Free laundry and dry cleaning of work uniform.
  • Automatic enrolment in the Company's pension scheme.
  • Subsidised Chiropody Appointments

Due to the high volume of applications that we receive we are unable to reply to every application that we receive, if you do not receive a response within 7 days, please assume that you have been unsuccessful with this particular application.

We are an equal opportunities employer.