Street Lighting Area Technician
Street Lighting Area Technician (AT) – Bucks
Reporting to the Street Lighting Manager. The role involves being the front face of the Transport for Buckinghamshire (TfB) Street Lighting Service within the County, working closely with the Street Lighting team and other Local Area Technicians and wider Area Team to deliver the street lighting maintenance and improvement objectives and priorities.
Proactively engage with the public, community and County / District /Parish Councillors and internal team to identify, prioritise and deal with customer issues and manage expectations against financial budgetary constraints. Respond to all enquiries and correspondence (CRN related to street lighting ensuring they are closed within designated timescales and in an accurate manner in line with the Authorities expectations and contractual requirements. To develop and maintain effective relationships with internal and external customers, proactively managing Member and Stakeholder expectations with integrity, empathy and professionalism. Proactively seeking and giving guidance and advice on emerging Area issues.
Attend when required, and on behalf of TfB, member briefings, Local Area Forums (LAF) or other such street lighting based events to ensure the understanding of the street lighting maintained.
To provide onsite support to the TfB network management functions / teams (i.e. Licensing, permitting, parking etc.) and being aware of and monitoring current and potential highway related issues within the County.
Liaise in a courteous, open and professional manner with County / District / Parish Council Members on the provision of information (both to and from councillors) in the delivery of street lighting based TfB services.
Manage the expectations of Councillors and residents in relation to service delivery matters, in particular budgetary and financial constraints.
Develop and maintain effective relationships with internal/external customers to give guidance and advice on emerging issues.
Responds, provide timely updates, and close out customer enquiries on street lighting based TfB issues, within required timescales.
Undertake site visits to ascertain the root cause of street lighting based issues and other outline solutions.
Identify and raise reactive maintenance orders where street lighting defects have been identified.
Take ownership of the area by being aware of all street lighting highway related issues. Liaise with members to ensure understanding of same.
Work closely with other Area team members to ensure effective co-ordination and progression of works.
Attend Area LAFs and Local Community Partnership meetings as agreed with the team leaders and managers and assist in ensuring that actions are implemented within the required timescales.
Provide general support to the street lighting manager and briefing information for senior managers and Members on any issues that arise.
Promote and support Equality & Diversity activities.
Promote Health, Safety and Environment across TfB.
Provide support to the Highways Inspection team in undertaking highway safety inspections when and where required.
Provide on-site support to TfB’s Teams in the day-to day operation of the highway network. Providing knowledge of their area in order that other TfB Teams can provide expert advice back to customers.
Drive continual improvement in the effectiveness and efficiency of LAT & LAF activities.
Knowledge, skills and experience:
Experience of dealing with members of the public, including at through public meetings.
Proven excellent written and verbal communications skills.
Required to be mobile throughout Buckinghamshire and therefore a valid driving licence and use of car if not provided.
Ability to build and maintain effective and professional working relationships with key people both internally and externally.
A Level, HNC educated or equivalent experience including GCSE or equivalent in English and Maths.
Ability to prioritise own work and that of others to support the business.
Experience of managing the expectation of the public in the delivery of services.
Knowledge of Confirm Asset management and Routine maintenance management systems.
Relevant highway maintenance experience and / or qualification.
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