Service Crew Mechanic Technician

Recruiter
IN'n'OUT Centres Ltd
Location
Pinchbeck
Salary
17000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Hours per Week: 45 hrs (5 from 6)

Reporting to: Centre Principal & Assistant Manager

Job Purpose:

As part of a service crew team operating as the primary Fast Fit Technician, you will be required to perform each position as detailed below and where required you will also work as part of the centre service team to ensure the appropriate support is provided to the service crew, thus ensuring both customer satisfaction is exceeded and local development of personnel is achieved.

As an INO Technician you will be responsible for the repair/replacement and maintenance of all class 4 vehicle fast fit requirements (as identified by the MOT Tester(s) or Service crew(s)), or as requested exclusively by the customer. All repairs need to be carried out to the highest standard and within a suitable time frame promoting both the standards of IN’n’OUT Centres Ltd but also to satisfy the needs of the customer.

Customer excellence is priority for IN’n’OUT Centres Ltd and all colleagues will be expected to contribute to this ethos by presenting excellent communication, high levels of presentation and where required direct interaction with the customer.

Fast Fit Technician

  • To competently undertake any necessary fast fit repair as directed by your Centre Manager
  • To communicate at high levels to management/checkout operators ensuring deadlines are met and customers are satisfied
  • Where required to be involved in the pricing of repairs and the communication to the customer
  • To thoroughly quality check all work undertaken and seek advice/support when required
  • To work in a safe and clean environment & to be responsible for H&S at all times
  • Where necessary to support and contribute to service crew duties and/or any other area of the centre

Upper Level Service Crew:

  • To technically service class 4 vehicles for example; taking responsibility for all vehicle levels & visual checks
  • To perform required duties as per Signal Based Service System (High levels of colleague interaction where working as teams of two)
  • To visually check the vehicle for any repair requirement and report back on the job card/to checkout operator
  • Where required to communicate information or additional requirements to the customer
  • To be responsible for H&S at all time.

Lower Level Service Crew:

  • To technically service class 4 vehicles for example the changing of oil filter and oil
  • To perform required duties as per Signal Based Service System (High levels of colleague interaction where working as teams of two)
  • To visually check the vehicle for any repair requirement and report back on the job card/to checkout operator
  • Where required to communicate information or additional requirements to the customer
  • To be responsible for H&S at all times

General

  • To greet approaching customers
  • Identify customer service needs and explain pricing and processes where requested to do so
  • To interact with the customer where required and explain any identified vehicle repair opportunity
  • To carry out any other reasonable task as requested by your line manager

This job specification acts as part of your contractual terms and in turn failing to adhere to any required tasks listed above may be considered breaching of m your contractual terms.

Person Specification

Job Title: FAST FIT TECHNICIAN

Location: Spalding

ESSENTIAL /DESIRABLE

Education & Training

- BTEC, NVQ 2 or equivalent in Motor Vehicle Mechanics

NVQ Level 3

Any further mechanical education

MOT Tester

Special Skills

- Good written and verbal communication skills

- Able to prioritise, organise and plan

- Able to motivate others

- Time management skills and the ability to adhere to deadlines

- Able to work in a methodical and logical manner

- Able to work with attention to detail

- Can identify when there is a need to work with diplomacy, tact or discretion

Experience

- Previous Mechanical experience

Personality

- Approachable

- Confident

- Pro-active

- Enthusiastic

- Flexible

Personal Circumstances

- Flexibility

- Driving licence