Field Operations Manager

Chris Eastwood Automotive Ltd
14 May 2017
13 Jun 2017
Contract Type
Full Time
Field Operations Manager required to cover the West Of England  to deliver an outstanding customer experience first time, every time throughout the entire customer - Company relationship. To ensure all schemes are properly implemented, operated and reviewed in accordance with client policies and objectives, compliance matters and Company commitments, operating protocols, processes and systems, so that the combined  Sales Team can grow and maximise the fleet potential. Manage and document scoping, implementation, training, review, compliance and Year End meetings and audits in line with all scheme and customer requirements. Manage all scheme HMRC clearance applications, follow ups and ongoing compliance. Conduct  this work with the engagement and approval of the Technical Manager. Deliver strong presentations, analysis and reporting to support all stages of engagement and ongoing scheme
compliance in accordance with customer, manufacturer and relevant third party needs. Contribute to all scheme materials and operational guides working with the marketing team and in consultation with the Compliance and Technical Managers. Maintain all scheme operational and reporting documentation as directed by the Field Operations Team Manager for use by customers, and third party providers. Work closely with all customers, clients and  the teams to efficiently identify, analyse, document and resolve issues ensuring a satisfactory, evidenced outcome for all parties. Produce and circulate clear, accurate and relevant Management Information and reports as requested by the Field Operations Team Manager. Use analytical skills to review, identify, document and, where appropriate, make recommendations for scheme efficiencies/improvements. Remain abreast of external developments and potential threats to all
Company scheme solutions, communicate and document these with the Technical Manager. Be proficient in the use of STORM, CRM, Dynamics, Excel and Company websites and any such additional IT systems that are adopted by the Company. Provide the  Management Board and Directors with reports relating to. Customer Experience Team  goals, roles and processes as and when required.