Collections Consultant

Ultimate Banking Ltd
14 May 2017
13 Jun 2017
Contract Type
Full Time

Collections Consultant

Location: Chatham

Salary: £18k - £19k+ bonus & benefits

Our client, a successful and customer-focussed financial services organisation, are currently recruiting for a Collections Consultant based in Chatham. The core purpose of this role is to ensure the efficient and timely collection of residential and commercial arrears.

This involves telephoning and interviewing borrowers regarding queries and problems with their mortgage, assisting with the completion/provision of income & expenditure forms, investigating and monitoring mortgage interest/benefit agency payments, arranging payment schedules and agreeing arrangements for clearance of arrears.

Role responsibilities include:

  • Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Bank’s Collections Policies

  • Process monthly arrears workloads effectively

  • Interact with OSB’s outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence

  • Identify accounts to be considered for litigation

  • Preparing litigation and conveyancing instructions and liaising with external service providers

  • Amend mortgage accounts as necessary ensuring accurate entry onto Bank’s computer system

  • Ensure system notes are up to date reflecting the role holders recent dialogue with the borrower

  • Raise charges, debit accounts and write to borrower as appropriate and necessary

  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF)

  • Undertake other duties as requested by Line Manager

  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

    The successful candidate will have:

  • 12 months experience in a collections or arrears role within the Financial Services industry is essential.

  • Previous experience in a role relating to mortgage products is desirable

    Knowledge Requirements:

  • Intermediate level skills in Microsoft Word and Excel are essential

  • Product knowledge re commercial and residential mortgages is desirable

  • GCSE or O-Level qualifications in both Maths and English are essential