Receptionist/Community Associate

Never Ever Limited
14 May 2017
13 Jun 2017
Contract Type
Full Time

About us

Eagle Labs is a co-working space for start up businesses and entrepreneurs. At Eagle Labs we are a space to Create, Innovate and Grow.

With several sites all over the U.K from Birmingham to Brighton, Eagle Labs are a combination of Incubators, the co-working spaces and Maker Spaces which have 3D printers and prototyping machines.

About the Role

Community Associate is the primary point of contact for the community and acts as the "face" of Eagle Labs.

Goals and Objectives

  • Illustrate Eagle Labs core values and strive to achieve our mission
  • Support the Management team to achieve the following:
    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
    • Ensure that your building is fully operational and processes are running smoothly
    • Drive growth and promotion of Eagle Labs-provided service offerings
    • Take direction from the GM to support the Community Team as necessary

Duties and Responsibilities

Greeting /Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage Member check-ins
  • Prepare and distribute promotional materials to guests/potential members
  • Answer "walk-up" member and guest questions or refer enquirer to additional resources

Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Solve member-related issues to ensure a cohesive community

Events and Community Management

  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter
  • Organise and take event bookings and host events where necessary

Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome gifts
  • Assist with building operations and maintenance to ensure highest level of member experience
    • Fielding and assigning requests submitted
    • Manage keycard activations where applicable
    • Ensuring the building is clean and well kept
    • Ordering consumables
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to GM and document accordingly

Experience and Requirements

  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organisational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for Eagle Lab’s mission and values
  • Proficient in basic computer skills

Other Information

  • This role is primarily Monday to Friday 9am to 5pm with occassional evening and weekend work
  • 20 Days holiday plus 8 Public Holidays per year