Support Technician - Diagnostics

SF Group
14 May 2017
13 Jun 2017
Contract Type
Full Time

SF Group are currently recruiting for a Support Technician - Diagnostics to work for their growing business based in Wellingborough.

As the Support Technician - Diagnostic you will be a professional, dedicated and team-orientated individual who will successfully support the Franchise Network with passionate customer care for the Diagnostic product family and software delivery.

The successful candidate will be responsible for providing diagnostic product & software delivery system support. They will be responsible for providing a high level of customer service on Diagnostic queries, issues and/or future processes.

To be successful in the role you will support your Line Manager with product/software launches covering part number set ups and testing, literature for launch pack set ups. The candidate will create support documents focusing on Product 'How Do I' guides for diagnostic products and software.

Additionally they will be responsible for coordinating diagnostic repairs for franchisees and overseeing the returns log. The role may require the incumbent to perform a variety of duties to ensure the efficient running of their department or area.

The ideal candidate will have technical experience in diagnostic applications and systems. An automotive qualification would be desirable but is not essential.

In return you will be offered a great working environment and a salary up to £30,000.