Customer Service Advisor

Red Recruitment
14 May 2017
13 Jun 2017
Contract Type
Full Time

Our client based in Cardiff are looking to recruit a new team of Customer Service Advisors to join their existing team. They are passionate about providing excellent customer service and guidance to all their customers.

Monday - Friday 9.00 a.m. - 5.00 p.m.

Salary: £17,000 - £20,000 DOE

Benefits: Extensive benefits package including generous contributory personal pension; Legal Expenses Insurance; Home Assistance or Motor Breakdown cover; Life Assurance; Group Income Protection; discounted travel; extensiveWellwise program including free health checks, gym classes, discounted gym memberships, relaxation and massage treatments

Daily responsibilities:

    • Make timely decisions to settle claims for customers in a fair and reasonable way
    • Manage a portfolio of claims and keep customers and related third parties updated at all times
    • Processing claims in an efficient and accurate way whilst maintaining the highest level of customer satisfaction
    • Demonstrating excellent negotiation and decision making skills
    • Keep updated all correspondence to customers and third parties accurately and efficiently
    • Managing the overall claims process from start to finish managing the customers expectations throughout
    • Advising customers of associated costs when necessary and keeping all parties informed of any changes
    • Informing customers if there claim is not covered whilst maintaining excellent customer service

The successful candidate needs to have a passion for delivering great customer service and be able to demonstrate a strong business accruement.

If you are interested, please apply and we will contact you shortly regarding your CV!