Inflight Manager needed for Premium Catering Business near Chelm

14 May 2017
13 Jun 2017
Contract Type
Full Time

Inflight Manager needed for Premium Catering Business near Chelmsford up to £30,000

My client is a leading inflight catering company that provide 24hr professional and efficient 5* catering service delivering consistently exquisite food to high profile and VIP clients 365 days per year.

They offer a complete bespoke catering service for the executive aviation sector.

A wonderful opportunity has arisen for an experienced, drive and dynamic operator to take the helm of the new operation as Inflight Manager, with the purpose of overseeing the provision of excellent service delivery and logistics.

The key responsibilities

  • Ensure that all client and customer relationships are built, maintained and expectations exceeded at all times
  • Effectively manage and develop the Inflight team
  • Accountable for ensuring that the orders placed by our customers are fulfilled to the specification that has been requested and delivered in the time stated
  • Ensure that the team delivers the highest level of customer service and the highest level of customer satisfaction is achieved
  • Liaison with the kitchen staff to ensure orders can be fulfilled as specified
  • Co-ordinate and assign necessary logistics staff and resource where needed to fulfil order delivery as requested by the customer
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the Inflight team
  • Manage and handle funds process to ensure collections of funds is undertaken in a timely manner by the team
  • Communicating courteously with customers by telephone, email and face to face
  • Keeping accurate records of discussions or correspondence with customers
  • Maintaining sufficient staff levels in the inflight division to deliver the required service
  • Management and issuance of the staff rota system
  • Assist in the appraisal of the Inflight Managers

Ideal Candidate

  • Minimum of 2-3 years catering logistics and management experience
  • Excellent written and verbal communication skills
  • Structured approach to work focused on getting results, keeping targets and meeting schedules
  • Highly organised
  • Ability to work under pressure, organisational commitment, willingness to learn
  • Strong people skills in order to work with all levels of the business

If Interested in this fantastic challenge then please send your CV to