Reservations Clerk - Mercure Sheffield Parkway Hotel
39 Hours per week
We are looking for an enthusiastic and energetic person to join the team.
As Reservations Clerk you will be driving room sales and managing and processing reservations . You will have previous telesales or sales experience, an excellent telephone manner and you will arrange reservations for guests as well as taking general enquiries for both our corporate & leisure clients.
You will provide the highest levels of customer service and develop quality relationships with all business partners and work colleagues. Your challenge will be to grow the business at your hotel through proactive selling, applying room rate and occupancy management strategies and effectively converting all bedroom enquiries.
The successful applicant is likely to have experience in the hotel industry, possibly as a Reservations/Groups Coordinator/ Receptionist or at a level where they have influenced rate and occupancy. To succeed in this role, you will be able to demonstrate:
- Excellent relationship building skills
- Computer literacy with an understanding of databases
- Ability to work to deadlines
- Ability to work well in a busy and demanding environment
- Outstanding customer service behaviour
- Clear verbal and written communication skills
- Team working
- Flexibility and willingness to adapt to the needs of the business
- Ability to Prioritize work load
- Attention to detail
The Mercure Sheffield Parkway Hotel is a modern 4 star hotel just 4 miles away from the city centre.
Our 78 spacious bedrooms are well equipped for all your needs including free Wi-Fi throughout the hotel. The Foundry Restaurant & Bar provides a choice of modern cuisines and a range of beers, wines and spirits.
The meeting & event facilities can cater up to 150 guests with easy access and free parking. Mercure Sheffield Parkway is perfect for your leisure or business trips.