Automotive Service Advisor
My client is a Volvo Cars franchised retailer in. Volvo Cars have the vision to be the world`s most progressive and desired premium car brand. Their success will be driven by making life less complicated for people, alongside continuing to strengthen their commitment to safety, quality and the environment.
A great brand needs great people!
To achieve their growth ambitions my client is looking for Service Advisor who can take pride in bringing Volvo`s brand values to life, and make people feel special while maximising our business opportunities.
They are looking for a dynamic and self-motivated individual with experience of working in Aftersales for a main franchised dealership.
- with a passion for customer service
You will be able to demonstrate a passion for delivering a great customer experience combined with the tenacity to meet performance targets, and the capacity to continue to grow your skills and knowledge.
- great organisational skills
You will be working in a fast moving environment, supporting both the Technical team and Volvo customers. So, planning skills are key here, combined with being able to provide clear and timely information to all parties.
- and confidence!
You will have confident customer handling techniques; face to face, on the phone and online and the ability to give advice to customers on work required, plus sell additional products and services where appropriate.
The rewards are great when working for a Volvo Cars Retailer. Alongside a generous basic salary of £21,000 you can achieve bonuses that could take your earning up to £25,000 per annum.
You will also benefit from all the usual Marshall benefits, pension, discount items with card, sick pay etc.
Hours of work are 8.00AM until 6.00 PM Monday to Friday and every 4th Saturday morning 8.30 AM until 12.30 PM.
If your application is successful, you will be enrolled on the Volvo Aftersales induction programme, designed to give you all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK`s Training and Development Centre in Northamptonshire, e-learning and self-study.
And it doesn`t stop there - you will have access to the Volvo Cars Performance Academy to keep your knowledge and skills in tip top condition throughout your career.
Apply now for the Service Advisor position!