E-Communications Operator

Amigo Loans
14 May 2017
13 Jun 2017
Contract Type
Full Time

E-Communications Operator

Package: £19,676- £30,606 (Negotiable DOE) + Bonuses + Benefits Package

Amigo Loans is one of the UK’s most successful and innovative lenders. We have delivered staggering financial performance, a customer focused product and an award-winning employee experience (Sunday Times - Best Companies to Work For 2017). Amigo is a guarantor loan company with a simple idea - if your friends trust you, so will we.

We're looking for an E-Communications Operator to join our team, as the first point of contact for customers through all stages of their Amigo journey, you will have excellent communication and customer service skills.

What we'll ask you to do:

• Deliver prompt responses to customer emails, texts and letters, while ensuring that every communication contains excellent spelling, grammar and punctuation

• Dealing with customer’s insolvency and interacting or negotiating with Insolvency Practitioner’s

• Communicate in the Amigo Brand Voice, making sure that all replies are in line with our values; simple, human and honest

• Develop and maintain excellent working relationships with other departments, our customers and external suppliers

• Constantly learn and develop your knowledge of internal and external policies and procedures

What we think you'll need:

• Excellent Communication Skills (Written and Verbal)

• Ability to make decisions that are in the customer’s best interests

• Ability to work efficiently and multi-task

• Attention to detail

• Computer Literacy

What we offer in return:

Business Performance Bonus - Health Insurance - Contributory Pension - Free Gym Membership - Google Style Offices including a Fantastic Subsidised Cafe - In House Massage therapist & Hair Stylist - Additional days holiday each year and Birthdays Off - Free VIP tickets to Bestival, Camp Bestival and Common People - Use of Tesla Model X & BMW i3 electric vehicles, and properties in Amsterdam, Dordogne and Shoreditch (for all staff with over one year’s service).

NB:This is a permanent, full time role, working 41.25 hours per week, including some Saturdays.