Sales Team Operations Manager ~ Telecoms To 37k

Xquisite Recruitment
14 May 2017
13 Jun 2017
Contract Type
Full Time

Sales Team Operations Manager ~ Telecoms 33k to 37k London

This is an exciting opportunity for an experienced Team Operations Manager to join a busy and award winning organisation.

Working hours for this role are Monday to Friday, 9 am to 6 pm

The successful candidate will be required to work one Saturday a month.

Saturday working will be paid at overtime.

Overall Responsibility

To manage the Field Sales support team ensuring the teamwork to departments SLAs and provide a timely and efficient service to internal stakeholders Manage a sales hotline to assist sales agents with the support of the Field Sales Support team

Deal with customer escalations and complaints efficiently and in line with company standards

Work with the HR department in managing the new starter and leaver process

Constantly reviewing and improving the support/admin processes, communicating changes to the relevant parties as and when required

Conducting office visits to the regions as required Negotiate best prices from suppliers for collateral Daily sales reporting, ensuring accurate headcount at all times

Organising and managing channel conferences

Generating monthly commission reports for all agents and managing commission queries

Providing sales reports on a daily and weekly basis

About you

Highly organised, proactive, and responsible self-starter

Strong stakeholder management experience

Able to work under pressure and within tight timeframes

Strong initiative and can demonstrate a desire to improve all areas of operation

Excellent written skills

Experience of working in a busy sales office is desirable

Good communicator with the ability to manage challenging conversations

Has a 'whatever it takes’ and positive attitude

Telecoms background highly desirable

Are you within commutable distance to this location

Do you have a sales background