Operational Support Manager

Utility People
14 May 2017
13 Jun 2017
Contract Type
Full Time

wholesale electricity market? This is a varied role similar to an account manager working closely with customers to ensure high quality customer support and guidance on the Balancing and Settlement Code (BSC) arrangements. Ideally, you will have some knowledge and experience of the BSC, either through working at a regulatory body, or working within a Settlements team at a Supplier, DC or MOA. You will provide guidance and education through regular meetings to discuss performance and operational issues and provide tailored training sessions. If you have experience in the energy industry, are a good communicator with strong analytical skills we would love to hear from you!


  • Act as first point of contact for queries, keep customers informed and build constructive working relationships
  • Provide advice and guidance on operational issues for internal and external customers and provide support to the Panel and its committees, through the provision of information, papers and presentations
  • Use various forms of communication to articulate complex pieces information
  • Work with all seniority levels and demonstrate strong meeting facilitation and confidence
  • Carry out on-going operational support and produce papers for the Panel and its sub-committees
  • ProvideexpertadvicetocustomersonSVAarrangements andassociatedkeyprocessrisks
  • Provide expert advice to customers on market performancemeasures

Skills and Experience Required:

  • A good understanding the GB electricity market trading arrangements
  • You will be able to demonstrate that you can build effective business relationships with people, working collaboratively with them but also challenge and resolve conflict if necessary.
  • An understanding of the impact of change on BSC systems and customers’ systems and processes
  • Acquire proficient knowledge of the roles and responsibilities of the BSC governance model, BSC Panel and its committees
  • Acquire expert knowledge of the roles and responsibilities of BSC Agents, BSC Parties and their agents
  • Ability to acquire a detailed knowledge of the Performance Assurance Framework, with an understanding of performance monitoring data available
  • Be able to build relationships with customers in order to understand their concerns and issues
  • Proficient in giving presentations within a formal environment
  • Have excellent nonverbal and verbal communication skills
  • Be able to demonstrate a well-developed skill in writing both technical and analytical reports