Collections Officer

Stellar Select Limited
14 May 2017
13 Jun 2017
Contract Type
Full Time

We have an exciting new opportunity for a Collections Officer based in Chatham, Kent offering up to £19,000. The key purpose of this role is to ensure the efficient and timely collection of residential and commercial arrears

Responsibilities for the role of Collections Officer

  • Telephoning and interviewing borrowers regarding queries and problems with their mortgage
  • Assisting with the completion/provision of income & expenditure forms
  • Investigating and monitoring mortgage interest/benefit agency payments
  • Arranging payment schedules and agreeing arrangements for clearance of arrears
  • Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Bank's Collections Policies
  • Process monthly arrears workloads effectively
  • Interact with the Bank's outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence
  • Identify accounts to be considered for litigation
  • Preparing litigation and conveyancing instructions and liaising with external service providers
  • Amend mortgage accounts as necessary ensuring accurate entry onto Bank's computer system
  • Ensure system notes are up to date reflecting the role holders recent dialogue with the borrower
  • Raise charges, debit accounts and write to borrower as appropriate and necessary
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF)

Experience required for the role of Collections Officer

  • Experience in a collections or arrears role within the Financial Services industry is essential.
  • Previous experience in a role relating to mortgage products is desirable
  • Intermediate level skills in Microsoft Word and Excel are essential
  • Product knowledge re commercial and residential mortgages is desirable
  • GSCE/GCE qualifications in both maths and English

Salary: Between £18,000 - £19,000 plus extensive benefits

Location: Chatham, Kent

For more information regarding the role of Collections Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days