Collections Officer

Recruiter
Stellar Select Limited
Location
Chatham
Salary
18000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Contract Type
Permanent
Hours
Full Time

We have an exciting new opportunity for a Collections Officer based in Chatham, Kent offering up to £19,000. The key purpose of this role is to ensure the efficient and timely collection of residential and commercial arrears

Responsibilities for the role of Collections Officer

  • Telephoning and interviewing borrowers regarding queries and problems with their mortgage
  • Assisting with the completion/provision of income & expenditure forms
  • Investigating and monitoring mortgage interest/benefit agency payments
  • Arranging payment schedules and agreeing arrangements for clearance of arrears
  • Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Bank's Collections Policies
  • Process monthly arrears workloads effectively
  • Interact with the Bank's outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence
  • Identify accounts to be considered for litigation
  • Preparing litigation and conveyancing instructions and liaising with external service providers
  • Amend mortgage accounts as necessary ensuring accurate entry onto Bank's computer system
  • Ensure system notes are up to date reflecting the role holders recent dialogue with the borrower
  • Raise charges, debit accounts and write to borrower as appropriate and necessary
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF)

Experience required for the role of Collections Officer

  • Experience in a collections or arrears role within the Financial Services industry is essential.
  • Previous experience in a role relating to mortgage products is desirable
  • Intermediate level skills in Microsoft Word and Excel are essential
  • Product knowledge re commercial and residential mortgages is desirable
  • GSCE/GCE qualifications in both maths and English

Salary: Between £18,000 - £19,000 plus extensive benefits

Location: Chatham, Kent

For more information regarding the role of Collections Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days