Liability Claims Handler

Matt Burton
Milton Keynes
14 May 2017
13 Jun 2017
Contract Type
Full Time

MBA are recruiting for an exciting global organisation where their people are at the heart of everything they do. They are a strong, safe and regulated organisation with an established and experienced management team and our clients can feel confident that we will work with them in pursuit of customer service excellence.

We are looking for a Liability Claims Handler to join the close knit team in the Milton Keynes office.

  • 22 days holiday (increase with tenure)
  • Save as you earn scheme
  • Childcare Voucher scheme
  • Dress down Fridays
  • Team events & competitions
  • Funded Support to gain professional qualifications


  • To work as part of a team in the most efficient manner to achieve business objectives whilst proactively handling claims. Ensuring all work carried out is to a high professional standard

Functional Knowledge:

  • Handling liability claims.
  • Customer focused - providing the best service to a dual client base.
  • Team focused - working with colleagues throughout the business.
  • Reactive - responding to daily workloads as dictated by customer requirements.
  • Proactive - making sure KPI's and SLA's are met.
  • Achievement of targets.
  • Competent use of technology.

General Background, Experience & Professional Qualifications:

  • EL/PL Liability Claims handling experience required.
  • Excellent customer service, organisational & communication skills.
  • Team player

Key Responsibilities:

  • Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of claims.
  • Case ownership - to deal with claim from beginning to end within an agreed authority level.
  • Awareness of and compliance with service criteria throughout work.
  • Dealing with telephone queries, day to day within agreed service criteria.
  • Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.
  • Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
  • Dealing with and liaising with client and policy holders as appropriate.
  • Ensure work is prioritised effectively and that personal targets are met.
  • Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
  • Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities.
  • Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
  • Maintain awareness of Business Continuity programme and role within it.