Hotel Receptionist (Paddington, London W2)

Recruiter
Chamaleon - Sales & City Recruitment
Location
London
Salary
18000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Contract Type
Permanent
Hours
Full Time

An opportunity has arisen to work for a long established (greater than 30 years) bed and breakfast hotel located in Central London. Our Client is looking for an individual who is not only reliable but also very organised and who likes to use their initiative. A fast learner, with excellent communication skills, a friendly character and someone with energy is desirable for this position. This role is for a Hotel Receptionist.

The Company

Our Client provides on-the-job training and an opportunity to meet an interesting cross-section of society from all over the world. Our Client’s guests may be tourists, people travelling on business, workers from other parts of England on short term projects and also guests travelling to use the nearby hospital facilities.

The Role

The Reception is the main contact point for all guests. Reception colleagues welcome guests, creating lasting memories with warm, sincere, anticipative service. Responsibilities include registering guests, processing future room reservations, responding to telephone calls and emails and providing information about the hotel and its surrounding community. Reception staff will deliver attentive, empathetic and prompt responses to any guest request, they will liaise with Housekeeping also fulfil administrative tasks. You will be working 8 hours per day and 6 days per week, with Saturday and/or Sunday being an important day of work, for which our client applies a 'working day rota system’ with other relevant members of staff.

The Candidate

We are looking for an organised individual who takes their responsibilities seriously. This role is mainly customer facing and it is for this reason that the successful applicant must be presentable with a happy and positive character. We are looking for a methodical and well-organised individual with excellent communication skills. Strong English language (both written and oral) is a must.

Our Client operates in a dynamic environment, so the person needs to be organised, diligent and have attention to detail. You must be able to take your own initiative and carry a professional approach at all times. The role pays a basic salary of between £18,000 - £20,000, based on experience.

Key Responsibilities

  • Meeting and greeting guests upon arrival in a polite and friendly manner

  • Handling incoming telephone calls and emails, responding to reservation enquiries

  • General daily administrative duties to include the managing of guest check-in and check-out

  • Basic programming of the telecommunications console for example to set up wake up calls or connect guest phone calls

  • Has the ability to understand and follow security procedures to ensure the hotel security rules are not breached

  • Follows guidelines to manage the Reception area to ensure it is secure and clean at all times

  • Contributes to a team effort with Housekeeping and Maintenance by documenting and communicating actions

  • Coordinating with Reception colleagues with a view to maintain full occupancy

  • Updates job knowledge by participating in educational opportunities

  • Enhances housekeeping and hotel reputation by accepting ownership for accomplishing new and different requests

Knowledge, Experience & Attributes

  • A customer-focused individual with excellent communication and listening skills, attention to detail and who always takes a professional approach.

  • Someone who is organised, reliable and proactive with passion for what they do

  • A sharp individual with a lot of drive and energy who can work well under pressure

  • A problem solver who thrives on taking responsibility and is able to manage suppliers and work with Housekeeping and Maintenance towards common goals.

  • Requires good working knowledge Microsoft Office

  • Strong English language (both written and oral)

  • A team player, who is capable of working with other Reception Staff

Summary

  • Role Type:Permanent

  • Start Date: Immediate

  • Location: Paddington, London W2

  • Department: Reception

  • Reports To: Hotel General Manager & Directors

  • Reference: SDHHR (website link - http://chamaleon .co .uk/jobSearch.aspx)