Franchise Performance Management Operations Director

12 May 2017
09 Jun 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
This Award Winning national housekeeping business is looking to recruit a Franchise Performance Management Operations Director. With more than 50 locations operating across their Award Winning home service brand this is a great time to join their head office support team. Due to expansion you will be joining their business at an exciting time, they have recently been acquired by a world leading franchised organization specializing in home service.

The successful candidate will need to provide evidence of exceptional people management skills and operational management success. The role is full time in the North West, Office based with travel around the UK and some overnight stays.

The ideal candidate will be someone who can demonstrate success and achievement in a progressive, changing environment, a background in franchising and an understanding of a franchise business would be ideal. Candidates with experience of leading and developing teams across multi-site locations whilst delivering impressive results will be considered.

Key Responsibilities:

- Support the Company President in the development, operation and promotion of the Company's business/brand objectives achieving short and long term goals, KPI's and growth. Apply strategies for consistent and continual improvement across all locations, ensure they are adopted by all support team members.
- Oversee the development and compliance with operational procedures which deliver a consistent approach across all of their franchise locations. Resolve operational issues through a comprehensive understanding of their internal procedures and legal obligations of their Franchise Agreement.
- Attend and play a key role in new franchisee selection, new franchisee training and a variety of events designed to motivate and inspire their growing network of franchise owners. UK Wide.
- Recruit, develop, inspire and lead their Franchise Support Team.

An extensive job description provided for shortlisted candidates.

Key Skills:

- People: Outgoing leadership style with a confident dynamic approach. An experienced successful people manager demonstrating an ability to quickly develop credibility with an existing team.
- Systems: You must be able to utilize technology to a strong standard.
- Financial: Demonstrable ability to understand, interpret and influence financial performance reports/results.
- Operations: Operational Management experience within a senior capacity, comprehensive understanding of the importance of operational procedures within a franchised or multi-site setting.
- Target Driven & Improvement Focus: You must be able to interpret/influence performance data which improves KPI's and Benchmark performance.

Salary and benefit package will be commensurate with the experience of the appointed candidate.

You will need to demonstrate experience of a wide range of systems.

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