Team Leader

Recruiter
Rullion Ltd
Location
Stoke-on-Trent
Salary
30000.0000
Posted
12 May 2017
Closes
10 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Team Leader

Stoke-On-Trent

£30K - £32,000K

A leading client as an exciting opportunity for a Team Leader to join their business. The organisation is a highly renowned utilities company. The role is to lead a team of Resolution Agents to resolve Customer issues for the benefit of both the customer and the business.

The role will include you:

  • Responsible for managing a team of circa 12 Agents
  • Motivating and developing individuals in the team through coaching, feedback and mentoring in order to enhance performance
  • Identifying business improvement opportunities and feeding them into the appropriate channels
  • Developing and monitor performance development plans
  • Conducting performance and behaviour reviews, documenting discussions and agreeing actions and review dates
  • Adhere to the documented Complaint process and ensure that team members understand the importance of the impact if this is not followed

The ideal candidate will have:

  • Proven Team Leader experience
  • Ability to influence others with strong interpersonal skills and the ability to resolve conflicts
  • Experience in managing people and performance
  • Water industry experience or Complaint management experience would be desirable

If you feel that you have the skills & experience to succeed in this position, please send your CV today.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.