Communication Support Officer
About the role
We are seeking an individual to help manage and develop our commitment to Customer Focus Excellence in relation to services delivered on behalf of our Local Authority partners in the Parking and Design Teams.
The role of a Communication Support Officer is central to the achievement of a positive public view of Re and its Local Authority partners and the services it delivers.
Re (Regional Enterprise Limited) is a joint venture between the London Borough of Barnet and Capita to run the Council's development and regulatory services for the next ten years. The JV went 'live' on 1st October 2013 and will deliver growth in the Borough and develop a new and exciting consultancy business, which will supplement the core activities.
What you will do:
Be the single point of contact for MPs, City Mayor, Members, partner agencies and wider community representatives in relation to service delivery across the Local Authority Partnerships
Attend and represent Re at partner or community based meetings, as required (may require evening and weekend attendance)
Undertake presentations at public meetings
Work together with the relevant officers, both within Re, Capita and Local Authority Partnerships to identify any service standard improvement opportunities and improve efficiency
Respond to, and address, any negative public perceptions, as well as challenge misinformation.
Assist with the drafting of Committee reports which may cover policy issues and to implement decisions arising from them
Your experience will include:
Outstanding interpersonal skills with the ability to engage with Members, partner agencies, community representatives, Neighbourhood Managers, residents, businesses and colleagues by e-mail, telephone, face to face and at public meetings in a confident and professional manner
Experience in a Communication role
Confident self-motiving and innovative
Excellent verbal and written communicator, with the ability to respond positively to requests for help, take ownership of problems, and act quickly to achieve resolution
Able to demonstrate suitable experience in parking / traffic / highway engineering - desirable
A full job description is available, please contact for a copy.
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you generous holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.