Automotive Customer Contact Executive
Automotive Customer Contact Executive - Customer Service Telephone-based Role
Based in Walsall, West Midlands
Salary, depending on experience, up to £16,500 - £19,000 + Bonus (commission on every booking)
Monday - Friday
Working with a family owned Motor Main Dealer, the role involves contacting customers via telephone to offer Aftersales Services (e.g. Servicing, MOTs, Service Plans etc.). This is not cold calling as you will be contacting existing customers, however you'll need to have the ability to deal with customers who may have had previous complaints, overcoming objections and using your excellent customer service and negotiation skills to re-book, and/or move on to the next customer with a positive approach. This is a sales/ customer service role requiring a polite, courteous and professional telephone manner.
High volume outbound calling, genuinely passionate about customer care, happy working in a telephone-based role talking to customers, with a confident and professional telephone manner, can display energy and commitment.
Full training will be given to the right candidate. We'd like to see office / call centre / telephone- based sales or customer service experience, loyalty through a stable employment history, experience requiring sales and negotiation, evidence of motivation when working to targets/ KPIs. You should also have experience working with IT packages and a customer database.
To apply, send your CV to James Murrell at Progress Recruitment Solutions (UK) Ltd quoting Job Ref PRS11541
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.
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