Technical Claims Manager

Heat Recruitment
11 May 2017
10 Jun 2017
Contract Type
Full Time

Experienced Claims Manager required to drive the development of a growing Property Claims Team. You will have the opportunity to develop the existing team of Property Claims Handler and develop key processes in line with the companies operating strategy.

You will work alongside a Senior Manager developing new processes while contributing to the Learning and Development Strategy of the department to enforce standards.

Key to the success in this role will be to lead the team through monitoring and designing new process to ensure service standards are delivered at a high level across the Claims Team. This is a hands-on role where you will be looking to handle complex claims and complaints and act as a referral point to less technically knowledgeable staff.

The business prides itself on providing a rich and engaging environment that allows individuals to demonstrate their skills and take ownership of their own workload. A competitive salary package is on offer along with an excellent benefits package.


Create and lead a work hard ethos that encourages the sharing of best practice principles

Design and develop claims handling process in line with company strategy of continues improvement

Drive team performance through energetic and well planned appraisals

Work on delivering communication around the changes in legislation

Carry out file Audits to ensure the business is performing on its commitment to its customers

Work with the Learning and Development department to improve internal training and deliver coaching to raise standards across the Household Claims team


Excellent technical claims knowledge

Previous experience within a Technical Audit/Manager role is preferable

Strong Communication and planning skill s are required to be successful within this role