Customer Service Claims Adviser - Accident & Health

Insure Recruitment
11 May 2017
10 Jun 2017
Contract Type
Full Time
Our client is One of the world's leading providers of travel risk management, medical assistance, air ambulance and claims management services and offers an end to end service in-house.

With an outstanding reputation for delivering the optimum combination of quality service and cost control, they represent some of the best known brands in insurance, banking and corporate sectors.

The group provides critical round the clock assistance to people all over the globe who need emergency medical, security and claims assistance and are proud of the work they do, and have an unprecedented reputation in the market for quality and customer service
Their medical assistance and claims services are sought by leading worldwide insurers and, as the provider of services to 5 of the 6 leading insurers, are highly regarded as a leader in our field.


Receive in-coming correspondence and calls from customers, clients and brokers relating to travel insurance claims
Ensure all relevant information is captured and updated on the system for each customer
Interpretation and application of policy wordings to specific claim scenarios
Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
Liaise with 3rd parties in relation to resolving queries and process claims
Ensure all documentation relating to a case is attained and uploaded both timely and accurately
Input data to our claims management system

Experience & Skills

Previous experience of working in the claims environment is essential and within the insurance industry is desirable
An ability to stay calm, confident and focused while handling high numbers of incoming calls
The ability to reassure others and display high levels of empathy
A passion for helping other people who are distressed or anxious
Competent at using complex computer systems (training for our system fully provided)
Numerate and able to understand and process information quickly
Literate with the ability to tailor communication suitable for the appropriate audience
High levels of attention to detail

Working hours: Monday to Friday (9.00am to 5.30pm)