Global Training Systems Administrator
BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the consumer recognized BSI Kitemark™, BSI’s influence spans multiple sectors including Aerospace, Automotive, Built Environment, Food, Healthcare and ICT. With over 72,000 clients in 150 countries, BSI is an organization whose standards inspire excellence across the globe.
This role sits within the Global Training Sytems Team, part of the Global Training Team, whose function is to support the local country offices in managing their commercial training businesses. The candidate will be reporting into the Global Training Systems Manager, working alongside a Developer and a Project Coordinator. The team work very closely together to help suport the countries who are using the systems we manage.
About the Role:
The Systems Administrator will be responsible for the day to day support and maintenance of the commercial training business systems. This will involve managing requests from local country users, troubleshooting issues they raise and supporting them in best practise use of the systems. The candidate will also be expected to undertake an active role in projects run by the Global Training Systems team with the opportunity to take the lead in some.
Examples of potential projects include migration to and rollout of new systems, improving user functionality and implementation of new processes for the training business. They will quickly gain in-depth knowledge of the systems and have an understanding of how these support the global BSI Training strategy. They will need to work closely with other technical teams and end users in the country offices.
To be successful in this role, you’ll have proven system administration skills and have worked with business systems or databases. Experience of working with the Salesforce.com platform be a distinct advantage. You will be able to show you can adapt to new business systems with ease.
The ideal candidate will have a "can-do" attitude, be proactive in detecting potential issues with the systems and their usage and identify potential areas of improvement.
You’ll be working closely with people from all levels within the organisation across locations globally, so excellent communication skills are a must along with the ability to work on own initiative to strict deadlines.
- Good planning skills and ability to respond well to change in a fast paced environment
- Organised, efficient and methodical in approach, with high attention to detail
- Proven problem solving abilities, able to act quickly, dissect the issue and provide a logical solution
- Strong IT skills - MS Office Suite, in particular intermediate/advanced Excel use
- Strong team member; enjoys working as part of a team and prepared to contribute when required
- Ability to write and maintain system documentation, process maps and work instructions
- Experience of working with the Salesforce.com platform is essential
- Visual Force and Apex knowledge is an advantage
What we offer
We offer a highly competitive starting salary. We are offering 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style. Plus, as we’re situated just above Gunnersbury Tube station it makes for a really easy commute, or you can use the free on-site parking if you’d prefer to drive.