Vehicle Collections Team Leader
CarShop, part of the Sytner Group are on a Mission to World Class Customer Experience. That means we need the highest calibre of colleagues to help us deliver our Mission.
That's why CarShop Northampton are looking for a Team Leader/Manager to lead our Customer Experience Department.
This is new and critical role, managing a team of Vehicle Handover Consultants to deliver an experience that exceeds customer expectations to help retain our customers for life. It is of huge importance to us that you have a passion for delivering a World Class Customer Experience as well as a natural and proven ability to engage colleagues and lead teams.
Career Progression .....Well the world is your oyster at CarShop. As long as you do a great job, CarShop will invest in your learning, development and job progression. We can discuss that throughout your journey with us.
Change your life today and apply today.
Benefits This job includes: 22 days’ holiday plus Bank Holidays that increases with length of service, salary sacrifice schemes including childcare vouchers and cycle to work, discounts on the High Street, Vehicles and Servicing as well as free on-site parking
Let’s start with the facts
CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development, especially for our Apprentices
Achieving this goal will help us maintain our position as the UK’s leading used car supermarket group. It will also enable us to set the standard by which all other motor dealerships and car supermarkets are measured. Established in 1999, CarShop have a £200 million annual turnover, 20,000+ annual retail sales, up to 5000 cars in group stock at any one time, over 500 employees, 17 years of experience, 5 huge retail stores, and huge ambition for continued innovation and success.
The job in a nutshell
This is new role within the business and the successful candidate will be managing a team of Vehicle Collections Consultants to organise and handle customer vehicle collections and part exchange handovers, delivering an experience that exceeds customer expectations to help retain our customers for life.
What you will be doing
- Managing a team of Vehicle Collections Consultants on a day-to-day basis
- Recruitment, selection and on-boarding
- On the job training and coaching
- Performance management, reviews
- Rota management
- Delivery of all collections processes
So what about career progression?
Well the world is your oyster at CarShop. As long as you do a great job, CarShop will invest in your learning, development and job progression. We can discuss that throughout your journey with us.
What we think good looks like
As with most jobs at CarShop we would like you to have an interest and passion in what we do. You must have a can-do attitude and a passion for cars with a full UK/EU Driving Licence. Flexibility will also be important and you will need to be self-motivated and driven. Some leadership, coaching and development experience is critical to this role. If you have the right attitude we will teach you the rest.
What happens next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
CarShop is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.