Hotel Spa Reservationist

Recruiter
SkyEx Resourcing Ltd
Location
Slough
Salary
16000.0000
Posted
11 May 2017
Closes
10 Jun 2017
Contract Type
Permanent
Hours
Full Time

Hotel Spa Reservationist

£16,500

Slough

Job Role:

To ensure that our guests receive the highest standard of service & co-operation at all times, in line with AA 5 Red Star Standards. A successful candidate will ensure that they are fully aware of all hotel, spa and golf tariffs so that they are able to accurately take & input Hotel Reservations and Spa Retreats, ensuring maximum yield & occupancy in accordance to Company Standards.

Specific Duties:

  • To ensure that you are fully aware of all House tariffs, spa and salon tariffs, facilities & current activities.
  • To accurately take & input Hotel Reservations and Spa Retreats, ensuring maximum yield & occupancy in accordance to Company Standards.
  • To accurately take & input Spa Treatments, Tennis Lessons, Classes, Creche, Golf bookings and lessons & Restaurant bookings in accordance to Company Standards.
  • To be responsible for the accuracy of all administration of bookings & carry out checks on a daily & weekly basis.
  • To be fully aware of the Hotel credit policies & to ensure that each booking adheres to this.
  • To update, check & manage rates & bookings for on line reservations on Opera, Trust, Late Rooms, Booking.com, Mr & Mrs Smith and other third party websites that the hotel is part of.
  • To update, check & manage rates on spa menu & communicate any changes to all Front of House staff.
  • To assist with inputting rates and offers (current and new) onto Opera and other related sites.
  • To update, check, manage rates & bookings on Opera/Concept & communicate any changes to all Front of House staff.
  • To liaise with all departments & communicate any special requirements of individual guests.
  • To provide an efficient & professional service at all times & deal with guest enquiries either by email, fax, telephone, letter or verbal.
  • To have full working knowledge of all Front of House, Spa & Salon related systems & equipment.
  • To ensure computer maintenance procedures ie. backups are undertaken & to report any errors immediately.
  • To ensure every guest and member receives written confirmation within 24 hours of confirming a reservation ( room, package or retreat reservation)
  • To attend the Daily Dash meeting and communicate traces, special requirements, VIP and combined Hotel and Spa Reservations efficiently.
  • To deal with all brochure enquiries relating to accommodation, Spa and bookings & track responses to these enquiries.
  • To assist with group promotions and packages design.
  • To attend meetings, appraisals and training as required.
  • To assist in training of other Front of House team members in effective reservation practices & ensure that these are adhered to at all times.
  • To ensure the accuracy of all administration information & respect confidentiality.
  • To be aware of and adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients.
  • To report any maintenance that is required through the correct channels.
  • To ensure that you report for duty in line with the rota and are presented in a clean well maintained uniform.
  • Other ad-hoc duties as required.

So, if you think you have the relevant skills and experience please do not hesitate and apply today!