Technical Support Desk Engineer MHE / Plant / Construction

Recruiter
PMP Recruitment
Location
Kettering
Salary
35000.0000
Posted
11 May 2017
Closes
10 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Cordant Recruitment are working in partnership within a leading Vehicle Mounted Lifting Platforms business recruiting for an experienced Technical Support Desk Engineer (MHE, Vehicle Mounted Aerial Lifting Equipment, MEWPs) to assist with any technically related engineering / maintenance & repair queries

Suitable individuals will possess the experience of working on / advising customers on all things technical / engineering in one or more of the following product ranges; aerial working platforms / raised platforms vehicle mounted or non vehicle mounted, scissor lifts, hydraulic booms, telehandlers, plant / construction machinery, specialist machinery, off highway machinery, cranes, hoists, construction machinery, MHE or forklifts

Duties:

  • Follow up warranty claims & parts replacement orders
  • Diagnose any problems / offer advice on correcting any problems (carry out on the phone fault finding exploring the options the customer has to fix the problem them self avoiding the need for a Field Service Engineer
  • Conduct PDI / full inspection of the companies machines / products
  • Negotiate terms &conditions as well as supply agreements
  • Ensure that all machinery meets customer requirements prior to delivery
  • Build and maintain strong relationships with current and potential suppliers ;
  • Promote international rental service support range and contribute to turnover increase (spare parts, training)
  • Monitor inspections and maintenance of all products
  • Troubleshooting, arranging for spare parts & deliveries
  • Dealing with any Warranty / Guarantee claims from customers & giving after sales service support advice
  • Organise for the Field Service Engineers to carry out the inspection of the machines / products
  • Advise, educate & train all customers on the product ranges the company make / distribute
  • Organising the refurbishment of machines in liaising with the fleet department & other departments within the business

Experience:

  • You will be a qualified Engineer from within a comparable business / industry sector (Aerial Platforms, MHE, Plant etc..)
  • You will currently work in a Technical Support Desk role or be an Engineer looking for their 1st desk job
  • Your key knowledge will be in; Hydraulics, Vehicle Electrics, Panel Control Wiring, Rheumatics, Engines, Vehicle Mechanics
  • Strong communicator at all levels; face to face, over the telephone & via email / other correspondence
  • Strong PC Skills

CP3

PMP Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.