Senior Insurance Administrator - Schemes
MW Appointments is acting as an Employment Agency in relation to this vacancy.
Senior Insurance Administrator - Schemes (to £40,000) - City of London
We are delighted to be recruiting on behalf of a growing and multi-faceted insurance business who provide a wide range of innovative services to the insurance industry.
Our client is looking for an experienced and confident administrator to join a relatively inexperienced and growing team (6 at present) to help set the standards for excellent customer service, identify and implement service enhancements, co-ordinate various day-to-day functions, provide technical expertise and on occasion lead the team. After a suitable period of product training you will take a lead role on some of the Insurance schemes.
The scope of the role is broad and will involve providing a market leading customer service proposition to Appointed Representatives, Insurers, Brokers and direct clients.
Responsibilities will include:
*Work with the Customer Services Manager to set standards within the team for exceptional customer service, accuracy of work and good time management
*Analyze existing practices and processes within the team and identify improvements and implement changes
*General Insurance policy administration:
-Interpret customer requirements and action changes to existing insurance policies
-Process new and existing business renewals in line with FCA requirements including obtaining and issuing appropriate documentation
-Process mid-term adjustments / cancellations as appropriate
-Calculate insurance premiums / adjustment premiums
*Deal with incoming customer telephone enquiries and provide a point of escalation for colleagues
*Reconcile and produce monthly Bordereau for Insurers
*Handle customer complaints in line with company procedures
*Work to the companies SLAs and within Industry and FCA guidelines at all times
Key Skills Required:
*Current and established experience in the Insurance industry, part of which must have been within a customer service role.
*Knowledge of Personal Lines cover would be ideal.
*An understanding of the Coverholder / MGA administration would be a bonus.
*Excellent attention to detail
*Confident and professional telephone manner
*Ability to be accurate and precise whilst working under pressure and meeting deadlines
*Good working knowledge of Microsoft Excel, Outlook, Word
*A friendly and approachable personality
*Ability to adapt to customer requirements with patience and understanding
REF : 5382