Permanent Outbound Caller

Staff Oldham
11 May 2017
10 Jun 2017
Contract Type
Full Time

The position involves dealing with customers via outbound calls, for the purpose of for assisting customer details and needs; providing/receiving information; and passing qualified enquires into the Advice team.

Area: Oldham

Salary: £16000-£18000

Hours: Monday - Friday.

Essential Responsibilities:

Achieving specific sales targets and maximizing sale opportunities on each and every call

Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products and procedures

Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs’)

Participate in activities designed to improve customer satisfaction and sales performance

The ideal candidate will possess:

Demonstrated sales technique and product knowledge preferred
Courteous with strong customer service orientation
Strong communication and negotiation skills required
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Strong computer navigation skills and PC Knowledge
Ability to learn and think conceptually
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required