Customer Care Co-Ordinator
Our client is a well known PLC based in South Essex are currently looking to recruit a Customer CareCo-ordinator on a permanent level working within the Regeneration South Division, this role is due to departmental expansion.
You will provide a prompt, courteous and efficient defect reporting service to purchasers and clients. Receiving Intermediate defects instructions from Purchasers/Employers/Employer’s Agents you will be responsible for the accurate allocation of all defect notices to the relevant trade.
Additionally you will be recording the progress of all Intermediate defects accurately, notifying Employer/Employer’s Agent when completed. You will be required to create spreadsheets for recording relevant details of each contract which you will receive defects lists, record on DLP spreadsheets and allocate work applicable to the relevant trade.
Your role also includes maintaining hard copy files for each Contract and Private Sale unit maintaining and building files for DLP lists including correspondence to and from subcontractors occupiers satisfaction sheets and Certificates of Making Good defects.
You will complete weekly material receipt logs, monthly labour attendance sheets and departmental invoices candidate requirements good written spoken communication skills excellent organisational skills computer literate with ability to adapt to new systems ability to liaise with customers direct on problematic issues
Candidate Requirements as a Customer Care Coordinator: Must have experience in and worked with a Housing Association or a Construction Company
My client offers a salary of £22,500pa
Departmental bonus paid annually 10% of salary based on company targets plus Pension and other lifestyle benefits.
If you wish to apply or discuss this position in more detail please call us or email us your latest CV.