Customer Services Advisor - Fixed-term for 6 months

Location
Abingdon
Salary
Negotiable
Posted
11 May 2017
Closes
08 Jun 2017
Ref
00068486
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Interim
Hours
Full Time
Customer Services Advisor

This company is part of one of the largest forensic and DNA testing companies in the world delivering a broad portfolio of DNA and forensic casework services, with a proven international reputation for quality, innovation and service excellence.

They are seeking a Customer Services Advisor (Fixed-term for 6 months) to join their established and busy Customer Services department in providing an excellent service to their customers. Duties will include:

- providing advice and explanations of their services by telephone and email to existing and potential customers including the process and administrative procedures in a friendly and informative manner.
- responding to customer enquiries and inputting customer details and case data into the computer with a high level of accuracy.
- liaising with both internal and external customers about the progress of a customer's case by referring to computer and file records in order to provide a timely and efficient information service to customers.

You will be educated to at least GCSE level, one of which should be grade C or above in English and preferably to A level with a science qualification.

This is a busy and varied role that would suit a highly organised and flexible individual with the ability to copy type with a high level of accuracy and handle a range of tasks. You will have good concentration, meticulous attention to detail, and accurate record keeping as well as the ability to communicate clearly and concisely in both written and verbal forms.

They are seeking a person that works well in a well-structured and orderly fashion who is used to completing tasks to strict deadlines.

In addition to a competitive salary you will receive the following benefits:

- Private medical insurance
- Permanent Health Insurance
- 25 days per annum holiday
- 9 ½ x salary life insurance
- Subsidised Gym membership
- 24 hour Employee Assistance Programme
- Attractive group pension scheme
- Free parking

If this sounds like the position that you are looking for then this company may be the place for you.

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