Facilities Manager

Deverell Smith
11 May 2017
10 Jun 2017
Contract Type
Full Time

My client, a leading law firm are looking for a Facilities Contracts Manager initially on a 12 month fixed term contract basis. They will be responsible for managing, monitoring and measuring the services provided by the outsource suppliers/vendors in line with the agreed service level agreements and key performance indicators. The post holder will primarily be responsible for the effective and efficient running of the Firm's hard and soft services in the Manchester office.

The successful candidate will:

  • Proactively manage all facilities services contracts in the Manchester office to ensure they meet the requirements of the business
  • Manage, monitor and measure the services provided by the multiple suppliers/vendors and outsource suppliers in line with the agreed service level agreements and key performance indicators to ensure a high standard is maintained at all times
  • Carry out regular inspections of the works and services provided by the outsourced providers and regularly obtain constructive feedback from service users, reporting any anomalies in service levels to the Head of Facilities
  • Take the lead in contract review meetings to ensure appropriate feedback is given and high service levels are set and maintained
  • Act as a point of contact and interface between the facilities service users and the outsource providers
  • Liaise with service providers to coordinate the works of contractors in line with business needs and operational hours
  • Maintain strong working relationships with key stakeholders locally and service users to ensure that the services provided continue to meet and exceed expectation
  • Process, authorise and monitor financial expenditure in the areas of the remit of the role
  • Prepare and provide regular verbal and written reports of service delivery and financial performance of the contracts for the Head of Facilities
  • Provide input into the annual budgeting process for the facilities department
  • Provide input, where necessary, in the contract agreement negotiations
  • Work closely with the Facilities Contract Managers for the other UK offices to ensure consistency of service across the sites
  • Being the local contact for building management
  • Maintain effective and cooperative relationships with the landlord and building management team
  • To be the appointed person to carry out the Health and Safety policy and participate in H&S committee meetings. Liaise with other firm appointed representatives (in house and contracted) to ensure a standardised approach in all UK operations, and to also make sure all appointed First aiders and Fire Marshals qualifications and training are up to date for the site
  • Space planning of all office space taking into account churn and the need for future purchases of furniture or potential changes in the use of space
  • Maintain accurate CAD office plans and departmental headcount records and work with the Head of Facilities to ensure maximum space efficiency