Field Service Engineer

ASC Connections
11 May 2017
10 Jun 2017
Contract Type
Full Time

A leading global brand require an experienced Field Service Engineer for this mobile position based out of Bristol, you will have a good understanding of heavy machinery, diesel engines hydraulics and pneumatic systems.

Field Service Engineer

Main Purpose of the Role:

Primarily field based, the core function of the role would be to carry out mobile plant diagnostics, maintenance, servicing and repairs to a wide variety of machinery and equipment, including (but not limited to); diggers, dumpers, excavators, telehandlers/forklift trucks, agricultural machinery and power generators, to the highest levels of industry health and safety standards whilst also offering customers a world class level of aftercare and service.

This is very much a customer focused and facing position which requires the ability to build strong client relationships with both new and existing customers, offering efficient and value added service solutions whilst continuously promoting a professional and positive image of both yourself and the business.

Other Duties/Responsibilities:

  • React to customer needs quickly, efficiently and effectively
  • Use laptop diagnostic equipment and techniques to fault-find and identify machinery problems
  • Service and maintain all equipment to manufactures specifications
  • Operate a PDA unit for full job information and job write-up's
  • Promote aftermarket products and services to all customers
  • Maintain documented job history and knowledge base on all customers and their technical operations
  • Feedback any important customer information to the company
  • Meet and exceed customer expectations whilst maintaining profitability
  • Any other duties as deemed necessary to fulfil the role

Abilities, Skill Set and Experience:

To be considered for the role, you must meet (unless otherwise stated) the following criteria;-

A time served engineer, having served full mechanical apprenticeship - preferred

Hold relevant and applicable qualifications suitable to the role (City & Guilds level 3, NVQ level 3, BTEC, etc.) - essential

Hold a variety of applicable machinery and industry related certification (CITB, RTITB, NPORS, CSCS, IPAF, etc.) - minimum expectation here being FLT licence

Good knowledge and experience in heavy diesel mechanics - essential

Good knowledge and experience in heavy machinery hydraulic and pneumatic systems - essential

Good knowledge and experience in heavy machinery electrical systems - preferred

Computer literate, with a knowledge of Microsoft Office and customer relationship management software - preferred

Exceptional customer service and communication skills - essential

Full driving licence - essential

ASC Connections is a leading recruitment business specialising within areas of both technical and business services.
We operate as an employment business or an employment agency for all temporary and permanent roles respectively.
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