Trade Sales Assistant

Directions Recruitment Specialists
High Wycombe
11 May 2017
10 Jun 2017
Contract Type
Full Time

Reports to Branch Manager

Rosta basis - 1 day off or 3 days off

Mon -Fri 8.00 - 17.00

Sat 9.00 - 17.00

Sun 10.00 - 16.00

Salary £20K rising to £21K

The role is to support the Branch Manager with the following tasks:

Sales Duties

· Deliver excellent customer service that exceeds all customer’s expectations

· Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.

· Dealing with customers’ orders and queries in a confident, efficient and professional manner

· Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)

· Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.

· Matching the needs of the customer to the best product available, remembering upselling and stock levels!

· Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.

· Resolving any customer issues/enquiries to a satisfactory conclusion.

· Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).

· Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.


· Be prepared to deputise effectively in the absence of the Retail Manager or Assistant Manager

Warehouse Duties

· Assist customers with putting products in their vehicles.

· Take in deliveries by way of handballing or counter balance forklift, following the Company processes at all times

· Keep warehouse area clean and tidy

· Ensure all paperwork is completed and dealt with correctly

General Duties

· Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day

· Prepare and assist with stocktakes adhering to Company procedure

· Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to

· Assist with the training and development of all new recruits

· Report any Health and Safety issues to your line manager

· Take on any reasonable ad hoc duties to ensure the smooth running of The Company