Debt Collector - Warrington - £22,000+ 25 days holiday + Free Private Healthcare + Pension + Bonus
Hours: 9am - 5:30pm Monday to Thursday - 9am - 5pm Friday
A market leading company with a fantastic reputation in the debt collection industry are looking for a number of Debt Collectors / Debt Negotiators due to a period of extensive growth. The business believes rewarding their staff is key and have become the envy of their competitors with a brilliant reputation and a low turnover of staff. They offer a very competitive salary of £22,000 as well as free Bupa healthcare, 25 days holiday, a company pension and bonuses. As well as being Lexcel accredited they have also achieved the Investors in people award due to the level of commitment they have to their staff. This role would be perfect for an experienced Debt Collector or a Customer Service expert looking to take the next step in their career within a brilliant environment and exceptional company.
The role of a Debt Collector;
Your role will be to recover outstanding debts on behalf of a range of clients such as banks, financial services and utility companies. You will be responsible for managing your own caseload effectively always adhering to TCF guidelines as well as building rapport and showing empathy. The aim of the Debt Collector is to help customers come to a way of repaying their debt rather than putting people into financial difficulty while keeping in mind you're there to ultimately collect the funds. As well as ongoing training, you will be given 5 weeks of extensive classroom training, once fully trained you will need to work efficiently spending 90% of the day on calls and 10% managing the admin aspects of your caseload.
What we need in our Debt Collectors;
- Telephony Collections experience OR experinece working in a target driven phone based environment
- A high level of empathy for people
- People with first class communication skills and a desire to negotiate outcomes that are good for everyone
- At least GCSE level education (B minimum in Maths and English)
If you fit the bill and want a career rather than just a job, an excellent working environment, £22,000 basic salary, 25 days holiday and free private healthcare…then why would you not want to know more? Apply today and don't miss out on a great career opportunity!
We have various start dates on offer fro June so do not delay - apply today for more information!