Technical Support Desk Engineer Plant / Construction

PMP Recruitment
11 May 2017
10 Jun 2017
Contract Type
Full Time

Cordant Recruitment are working in partnership within a leading Vehicle Mounted Lifting Platforms business recruiting for an experienced Technical Support Desk Engineer (MHE, Vehicle Mounted Aerial Lifting Equipment, MEWPs) to assist with any technically related engineering / maintenance & repair queries

Suitable individuals will possess the experience of working on / advising customers on all things technical / engineering in one or more of the following product ranges; aerial working platforms / raised platforms vehicle mounted or non vehicle mounted, scissor lifts, hydraulic booms, telehandlers, plant / construction machinery, specialist machinery, off highway machinery, cranes, hoists, construction machinery, MHE or forklifts


  • Follow up warranty claims & parts replacement orders
  • Diagnose any problems / offer advice on correcting any problems (carry out on the phone fault finding exploring the options the customer has to fix the problem them self avoiding the need for a Field Service Engineer
  • Conduct PDI / full nspection of the companies machines / products
  • Negotiate terms &conditions as well as supply agreements
  • Ensure that all machinery meets customer requirements prior to delivery
  • Build and maintain strong relationships with current and potential suppliers ;
  • Promote international rental service support range and contribute to turnover increase (spare parts, training)
  • Monitor inspections and maintenance of all products
  • Troubleshooting, arranging for spare parts & deliveries
  • Dealing with any Warranty / Guarantee claims from customers & giving after sales service support advice
  • Organise for the Field Service Engineers to carry out the inspection of the machines / products
  • Advise, educate & train all customers on the product ranges the company make / distribute
  • Organising the refurbishment of machines in liaising with the fleet department & other departments within the business


  • You will be a qualified Engineer from within a comparable business / industry sector (Aerial Platforms, MHE, Plant etc..)
  • You will currently work in a Technical Support Desk role or be an Engineer looking for their 1st desk job
  • Your key knowledge will be in; Hydraulics, Vehicle Electrics, Panel Control Wiring, Rheumatics, Engines, Vehicle Mechanics
  • Strong communicator at all levels; face to face, over the telephone & via email / other correspondence
  • Strong PC Skills


PMP Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.