Technical Support IT/Telecoms Assistant

Recruiter
Quattro Recruitment Ltd.
Location
Norwich
Salary
15500.0000
Posted
11 May 2017
Closes
10 Jun 2017
Contract Type
Permanent
Hours
Full Time
Technical Support (IT/Telecoms) Assistant

We have an exciting vacancy as a Technical Support (IT/Telecoms) Assistant, for my client who is within the technology and communications industry. They are reputable in the market place and have won several industry based awards. This will be a trainee role so full training will be given.

Key responsibilities include:

• To support customers over the phone with IT / telecommunications assistance
• To raise tickets and follow up accordingly to ensure all queries and issues are being dealt with in a time effective manner
• To divert any other calls to the correct department
• To assist with customer site visits to carry out maintenance and repairs, when the problems are not solvable over phone/email
• To rectify issues within set timeframes
• To provide maintenance for the applications
• To assist with customer site installations of IT and telecommunications equipment
• To liaise with customers through the repairs/installation processes to keep them updated as to progress being made

To be considered for the position of Technical (IT/Telecoms) Support Assistant, it is essential that:

• You have some IT or telecommunications repair/maintenance experience. This does not need to be extensive as full training will be provided
• You are a motivated and driven person, keen to deliver a strong service to clients
• You have excellent communication skills and work well to time-pressures
• You are flexible with travelling around the UK for site visits when required (expenses paid)

In return for your hard work, you will be joining an extremely fast-growing company where the progression opportunities are huge. You will be given extensive on-the-job training and upon completion, will have regular salary reviews. You will have your good performances recognised every step of the way and be fully supported throughout your career.

If you have the experience listed above, please apply now. If you have any further questions about the role, please contact Sam Greaves at Quattro Recruitment.

This vacancy is advertised on behalf of Quattro Recruitment who operate as an employment business/agency. We will endeavour to reply to all applicants, however due to volume we can only guarantee that successful applicants will be contacted.