Trainer/Assessor - Customer Service

CMD Recruitment
11 May 2017
09 Jun 2017
Contract Type
Full Time

Training and Development Officer - Customer Service (Please note this position is subject to contract award)

Full time and permanent

Birmingham area

£23,000 - £26,000 per year

CMD Recruitment Ltd are delighted to be supporting a leading National Training provider in their recruitment for a Training and Development Officer - Customer Service.

As a Training & Development Officer, you will need to advise, teach, guide and support learners to achieve their chosen qualifications on time with a high level of quality, including liaising with the employer on the progress of the learners.

You will be responsible for maintaining an effective caseload of learners through their apprenticeship journey and enable them to achieve all aspects of their apprenticeship including End Point Assessment.

Knowledge, Skills and Experience

We are looking for caring people who are passionate about supporting learners through their development journey, our essential requirements are:

  • Assessment Qualification (TAQA L3/A1/D32/33)

  • Level 3 or above Teaching Qualification

  • NVQ Level 3 or above in Customer Service

  • Level 2 qualification in Mathematics & English

  • Ability to demonstrate a minimum of 3 years occupational experience in Customer Service


  • Level 4 or above Teaching Qualification (Cert Ed, PGCE, CTLLS or DTLLS)
  • Quality Assurance Qualification (TAQA L4, V1, D34)
  • NVQ Level 4 or above in Business & Commerce qualifications
  • Additional Specialism Specific Qualifications
  • Level 2 Functional Skills (English, Mathematics & ICT)

You will need to be a people person, representing and promoting the client's values to learners & employers. Bringing better to life, taking pride in what you do, doing the right thing, sharing your voice and allowing others to be heard too.

Owing to the nature of this position, any offer of employment will be subject to a satisfactory check from the Disclosure and Barring Service.

As a Disability Confident and Investors in Diversity organisation, my client is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for applicants with a disability who meet our minimum selection criteria.

If this role sounds of interest to you, please forward your CV to Lesley Price for a confidential conversation.