Part Time Customer Service Advisor/Credit Controller

Alison At Home Ltd
11 May 2017
09 Jun 2017
Contract Type
Part Time

Part Time Customer Service Advisor and Credit Controller - Luxury Online Homewares Retailer and Media Advertising Consultancy

South West London

£20,000 - £25,000 depending on experience and qualifications (pro rata) + generous staff discount

The Brand:

We believe that we are a special business, because we sell beautiful, crafted furniture and accessories at truly affordable prices.

We are looking for a super-efficient and attentive part-time Customer Service Sales Advisor to work Saturday to Tuesday (4 days a week) for our Online Retail business and take full responsibility for the credit control function of our Media Advertising business.

What you'll be doing:

Our Online Retail business needs someone to really look after our customers and make their purchasing experience the absolute best. Based in our busy office in London’s Knightsbridge, you would be responsible for enhancing our customers experience, dealing with product and order enquiries and also processing sales. Previous experience in Customer Service is essential, and above all else, we want someone who cares about the customer experience and who gets a great deal of satisfaction from wonderful feedback.

Our Media Advertising business needs someone who can build strong relationships with clients to ensure bad debt is kept to a minimum. Chasing payments via telephone and email, monitoring credit limits and doing credit checks.

About You:

- Our ideal candidate will be a fast learner, proactive and passionate about customer service and home interiors.

- Strong communication skills.

- A target motivated attitude.

- Maths and English to at least GCSE level

- Computer literacy with Microsoft Office and web apps

- PrestaShop experience desirable

- Previous credit control experience essential

You may have worked in the following capacities:

Luxury Retail Customer Care, Customer Service Advisor, Online Customer Support Executive, eCommerce Customer Sales Advisor.

Due to the high volume of applications, only successful candidates will be contacted.