Service Manager

Recruiter
North West Consulting
Location
Warrington
Salary
35000.0000
Posted
11 May 2017
Closes
09 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Job Role:

To develop and manage the performance of your Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department.

Job Responsibilities:

  • Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a Nicer culture which will help them achieve their full potential
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CSI and budget objectives.
  • Organise departmental forecasts and reports in a clear and timely manner
  • Maximise workshop revenue by maximising upsell and productivity

What they are looking for:

  • Previous experience as a Service Manager is essential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individual willing to explore new methods of driving performance
  • Main dealer experience is essential
  • Experience in managing a large aftersales team
  • Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
  • A full valid UK Driving Licence

Basic salary up to £40,000 depending on experience with a genuine £65,000 OTE plus company car and other benefits.