Defined Benefits Administrator

Reed Insurance
11 May 2017
09 Jun 2017
Contract Type
Full Time
My Client are a globally recognised Pension company based in Central Bristol.

Due to expansion they have a Senior Pensions Administrator role within their Defined Benefits team and in return a salary up to £28,000 plus competitive benefits can be offered.

The Senior Specialist is responsible for the day-to-day service and administration of benefit plans as well as other assigned internal delivery tasks and projects.

• Provide Senior Pensions Admin Support on the Defiend Benefit team.
• Undertakes assigned work in a timely and accurate manor, including quality assurance checking
• Adheres to all procedure guides and checklists and arranges for work to be checked at all relevant stages.
• Identifies process improvement opportunities and supports senior staff with implementation of them
• Supports department in delivering a high quality service to our clients, and takes ownership of all assigned tasks and duties.
• Provides client helpline support as assigned and ensures accurate and timely resolution
• Provides mailbox support for all clients, including quality assuring, ensuring accurate and timely resolution within SLA.
• Supports and coaches staff within the team to improve their skills, knowledge and competence
• Supports with resolution of errors and omissions and implements corrective and preventative procedures.
• Takes ownership of service delivery to assigned clients
• Completes UAT’ing and regression testing.
• Maintains up to date procedure guides/checklists and highlights enhancements and improvement opportunities.
• Attends client meetings as a representative for day to day delivery as requested.
• Act as a subject matter expert regarding administrative procedures and helps to resolve problems of a complex nature
• Supports TL with work allocation when required
• Seek opportunities to develop and improve the service delivery for both existing and prospective clients
• Represents delivery for new implementations and works with implementation team to ensure what’s implemented is correct and in line with business objectives

Skills Required

• You must have strong Defined Benefit pension scheme experience
• You must proven Senior Pensions Adminsitration exposure
• You must have good mathematical skills
• Be highly organised
• Flexible and willing to assume additional responsibilities
• Friendliness and the ability to get along with others
• Able to work independently and to effectively prioritise
• Good communication skills (listening, speaking, reading, and writing)
• Well organised and detail orientated

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